You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

New member | Level 1

3 days ago

Can’t cancel subscription and not allowed to delete account

When I go to delete account it says I’m not allowed to. Been trying to cancel subscription. Please help

Create or delete account

New member | Level 1

3 days ago

I’m on an iPhone. It doesn’t give me the option to change the subscription and when I try and delete it says I’m not allowed

Hannah
Dropbox Staff
3 days ago
Thanks for the update, Terese!

Do you remember how you originally created this account?

Did you create it with an email and password or did you sign in with Google/Apple?
- Terese Tobin
  New member | Level 1
  2 days ago
  It’s an apple email
  - Hannah
    Dropbox Staff
    2 days ago
    I see. In that case, since you have a paid account, I would suggest reaching out to our support team directly so they can help you cancel your subscription before deleting the account.
    You can contact them from this page.
    Let us know when you have your ticket number!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!