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Forum Discussion

InnoB's avatar
InnoB
New member | Level 2
3 months ago

Can I re-activate a wrongfully cancelled account?

Hello

I just wanted to cancel the free Business try, and now my whole account and basically my life is all gone.

 

Cant talk to anyone at dropbox, the stupid bot doesnt help

Do someone know if there is a way and how to reactivate my account with everything in it

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there InnoB - sorry to hear about this.

     

    Can you please let us know some additional information about what happened, or walk us through the steps you took to do this?

     

    Thanks!

    • InnoB's avatar
      InnoB
      New member | Level 2

      Hello

      So I was share a Dropbox photo file with my daughter and it was saying that the space full on her phone and to try business dropbox

      So i went to my account and registered for the free 2 month trial. Obv this is not what we needed so I went and cancel it. 
      Since I did that i have no more acces to my dropbox, it says the account as been suspended.
      (note the account I m talking about is on another email since I am un able to log in

      I really hope someone can do something to reactivate the account with everything in it

      Thanks for your help

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update here, InnoB.

         

        We'll need to take a closer look into this, so can we reach out to you via email?

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