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Forum Discussion

Explorer | Level 4

5 months ago

Can I renew my subscription 7 days earlier?

Hi, just wondering if it is possible to change the renewal/anniversary date - so its 7 days earlier?

Nancy
5 months ago
Welcome to the Community, MW07!

Can you clarify what’s your current plan, as shown here?

If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date.

Hope this helps a bit.

Nancy
Dropbox Staff
5 months ago
Welcome to the Community, MW07!

Can you clarify what’s your current plan, as shown here?

If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date.

Hope this helps a bit.
- MW07
  Explorer | Level 4
  5 months ago
  Thanks Nancy.
  Current plan is the Family membership. Based on your feedback, it seems that no changes to the renewal date can be made.
  I read somewhere that you can cancel your subscription and then join up again, but I would be concerned about losing data so this is not ideal.
  Many thanks, Mark
  - Nancy
    Dropbox Staff
    5 months ago
    Hey Mark! What you read is true indeed and you could do this as a workaround.
    
    You can check this Help Center article for more details on what would happen exactly in that scenario.

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