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Forum Discussion
Renewing a subscription for more than one year or allowing prepayment.
Another customer commented:
I have put, and continue to put, thousands of family photos and lots of genealogy results on Dropbox and share with my daughters. When I become incapacitated or die -- I'm 85 -- I want them to be able to access these materials for at least several years while they sort everything out about my estate. My fear is that my Dropbox subscription will expire accidentally and hence that this family treasure will be lost. Therefore, I want to keep a rolling 5-year subscription going. Please make this possible! Thank you.
Source: https://www.dropboxforum.com/t5/Dropbox-ideas/Renewing-for-more-than-one-year/idi-p/555657
The factor that diminishes the reliability of the file storage service most is the payment.
When payment fails a data loss may occur.
Because many customers want a peace of mind this feature (depositing money for future payments or paying in advance for many years) is so important.
Can you confirm that this feature is still missing? Or they added it in secret and don't advertise it?
Edit: looks like my understanding was not correct. I found this answer:
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
For how long files are kept after I fail to pay? No answer on the page:
What happens when I cancel my Dropbox subscription or trial?
If you cancel your Dropbox subscription or trial or your subscription expires, your account will downgrade to a Dropbox Basic (free) account at the end of your billing cycle or trial.
Additionally:
You’ll still have access to all of your files and folders.
Dropbox keeps deleted versions of your files for 30 days, in case you change your mind.
If you’re over your downgraded storage quota, Dropbox will stop syncing your files.
I found an answer on this page: https://help.dropbox.com/account-access/email-about-inactive-account
If you no longer want your Dropbox Basic (free) account, you can simply leave it alone. Your account will be automatically deactivated—and your files deleted—90 days after you reach 12 months of inactivity.
This means that after a failed payment the account becomes "Dropbox Basic (free) account" and the data is deleted after 90 days + 12 months of "inactivity" (no login).
Its still not possible, no.
- Mark
Super User II
Its still not possible, no.
