You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can we delete an account we no longer have access to and receive a refund for it?
I need to delete an account I no longer have access too. The account is on an old college email address that is no longer active. We have just been charged a large amount for the account and need the...
When filling out that form there is only the option to provide the email I don’t have access to, how will they know which email to contact me?
I need to talk to Dropbox support directly and have no idea how, so frustrating
I need to talk to Dropbox support directly and have no idea how, so frustrating
Mark
Super User II
Super User II
Plaughlin wrote:
When filling out that form there is only the option to provide the email I don’t have access to, how will they know which email to contact me?
I need to talk to Dropbox support directly and have no idea how, so frustrating
In the text field for issues you need to include all the info including the email that is impacted.
Support web form is the only way to contact support. There is no inbound email or telephone support.
Note that also refunds are only issued where legally required https://help.dropbox.com/plans/refund
This may also help you get support via a card lookup: https://help.dropbox.com/billing/find-credit-card-charge
