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Forum Discussion
Cancel Subscription
Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
- Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
I am having the same issue
I have exhausted all the avenues they have on Dropbox which aren't many.
Have you had any luck?
Hannah
Dropbox Staff
Dropbox StaffHey mark iturzaeta, thanks for the nudge here and sorry to see you're having trouble.
Is it possible that you're logged in to a different (free) Dropbox account and not your paid one?
You can check that through the plan tab in your account settings here.
If that's the case, do you have access/can login to the paid account? If you do, you can follow the steps here, to cancel your subscription.
If however, you don't have access to the paid account, let me know and I can send you an email, so we can look into it together.
