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Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
- Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
Ditto below:
"We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward. "
- Megan
Dropbox Staff
Hi vad876, I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted!
Yes, Megan - please do.
Megan, still waiting. As a reminder, the account associated with my email address is showing a Basic ("free") account, but you have been charging me $11.99/mo for the account for over a year now. The credit card was reissued 3 months ago with a new cc number and expiration date, and yet I am still being billed - presumably to the old cc number which my bank has helpfully forwarded to the new cc number - to DropBox's benefit! So even though I am paying you, DropBox won't let me associate either the billing history or credit card information with the only account I apparently have at DropBox. Help!
