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Forum Discussion
Cancel Subscription
Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
- Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
Megan
Dropbox Staff
Dropbox StaffHi vad876, I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted!
Yes, Megan - please do.
Megan, still waiting. As a reminder, the account associated with my email address is showing a Basic ("free") account, but you have been charging me $11.99/mo for the account for over a year now. The credit card was reissued 3 months ago with a new cc number and expiration date, and yet I am still being billed - presumably to the old cc number which my bank has helpfully forwarded to the new cc number - to DropBox's benefit! So even though I am paying you, DropBox won't let me associate either the billing history or credit card information with the only account I apparently have at DropBox. Help!
