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Forum Discussion
Cancelling a Subscription
Hi,
Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
Hello,
It is not through the Play Store or Apple.
Rich
Super User II
Super User II
Lisa Feraco wrote:
It is not through the Play Store or Apple.
What plan does it say you're on when you view your Plan page? Can you provide a screenshot? If so, be sure to mask any private information.
This is the plan that we have.
- Rich
Lisa Feraco wrote:
This is the plan that we have.
Dropbox Basic is a free plan, so there's nothing to cancel for that account. You can delete the account, but there's no subscription to cancel. If you're trying to cancel a paid account, then you're not signed in to the account that you're trying to cancel.
If you don't know the email address for the paid account, use the credit card charge lookup tool to determine the account you're being charged for.
If this plan is free why do we continue to be charged a $19.99 monthly fee. There has been no usage in months, so I am unsure, if it is a free plan, why we continue to be charged.
