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Lisa Feraco's avatar
Lisa Feraco
Explorer | Level 3
3 years ago

Cancelling a Subscription

Hi,   Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
Account Settings
Billing
cancellations
Payments
Helpmecancel's avatar
Helpmecancel
Explorer | Level 3

Hi all. Sorry to add a new request to a perennial topic, but I've read through the Dropbox site and still can't figure it out. I can't get to a cancellation area on my phone or computer. My billing seems to be from a default debit transaction by Dropbox rather than a third party. Help!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Helpmecancel, thanks for reaching out to us.

 

It sounds like you might be logged in to a different account than your paid one.

 

You can use our lookup tool, to find out the email address of the paid account, so you can login and cancel the subscription.

 

Let me know how it goes.

  • Helpmecancel's avatar
    Helpmecancel
    Explorer | Level 3
    2 years ago

    Thank you for figuring that out. The account is registered to a work address of a former job. I no longer have access to that email account. How should I proceed?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi from me as well, Helpmecancel!

       

      Do you perhaps know the password of that Dropbox account, so that you may log in and cancel your plan? 

       

      If not, we can log a ticket for you instead and send it to the email address of your Community profile here.

      • Helpmecancel's avatar
        Helpmecancel
        Explorer | Level 3
        2 years ago

        Unfortunately, I don't know that password. Please put in a ticket for me so I can cancel it from my current email address. Thank you.

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