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Forum Discussion
Cancelling a Subscription
Hi,
Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
Hannah
Dropbox Staff
Dropbox StaffHey Helpmecancel, thanks for reaching out to us.
It sounds like you might be logged in to a different account than your paid one.
You can use our lookup tool, to find out the email address of the paid account, so you can login and cancel the subscription.
Let me know how it goes.
Thank you for figuring that out. The account is registered to a work address of a former job. I no longer have access to that email account. How should I proceed?
- Nancy
Hi from me as well, Helpmecancel!
Do you perhaps know the password of that Dropbox account, so that you may log in and cancel your plan?
If not, we can log a ticket for you instead and send it to the email address of your Community profile here.
Unfortunately, I don't know that password. Please put in a ticket for me so I can cancel it from my current email address. Thank you.
- Walter
Hey Helpmecancel, sorry to jump in, but I just wanted to mention that you can reach out to our support team directly for further assistance through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.
When you do this and get a ticket from our system, you can let us know its ID here so that we can look it up as well.
