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Forum Discussion

Ganesh S.3

New member | Level 1

9 years ago

Solved

Cancelling Auto Renewed Account

Support Team/Users, My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...

cancellations

brianwinston416

New member | Level 2

8 years ago

My dropbox Plus account automatically renewed on the 20th of June. I cancelled last night on the 26th of June as I no longer wish to have drop box. I would like a refund for the 129.00 charged to my account.
[name removed by @JaneA for privacy reasons]

Mark

Super User II

8 years ago

As per messages already posted there are no refunds I'm afraid. You needed to have done that before the upgrade when you received the emails.

Make sure you stop future ones at www.dropbox.com/plans

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Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...","body@stringLength":"237","rawBody":"

Support Team/Users,

My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this happened.

","kudosSumWeight":0,"postTime":"2016-09-01T11:34:45.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:187460_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13821},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Support Team/Users,

My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this happened.

"},"Conversation:conversation:187460":{"__typename":"Conversation","id":"conversation:187460","solved":true,"topic":{"__ref":"ForumTopicMessage:message:187460"},"lastPostingActivityTime":"2019-08-30T12:29:11.473-07:00","lastPostTime":"2019-03-15T21:38:01.368-07:00","unreadReplyCount":23,"isSubscribed":false},"ModerationData:moderation_data:187460":{"__typename":"ModerationData","id":"moderation_data:187460","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:187460_4":{"__typename":"Revision","id":"revision:187460_4","lastEditTime":"2019-08-30T12:29:11.473-07:00"},"ForumReplyMessage:message:229532":{"__typename":"ForumReplyMessage","id":"message:229532","conversation":{"__ref":"Conversation:conversation:187460"},"author":{"__ref":"User:user:1972"},"revisionNum":1,"uid":229532,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Cancelling Auto Renewed Account","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:229532"},"parent":{"__ref":"ForumReplyMessage:message:229494"},"body":"

As per messages already posted there are no refunds I'm afraid. You needed to have done that before the upgrade when you received the emails.

Make sure you stop future ones at www.dropbox.com/plans

","body@stringLength":"316","rawBody":"

As per messages already posted there are no refunds I'm afraid. You needed to have done that before the upgrade when you received the emails.

Make sure you stop future ones at www.dropbox.com/plans

","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-06-27T12:11:25.111-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:229532_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2562},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1739264593153":{"__typename":"CachedAsset","id":"theme:customTheme1-1739264593153","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.

https://www.dropbox.com/help/158

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