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Forum Discussion

hselling's avatar
hselling
Helpful | Level 6
3 years ago

Cannot change from a monthly Google Play subscription to direct Dropbox yearly

I tried to change my monthly Google Play subscription to a yearly Dropbox direct subscription. Almost 3 weeks ago I cancelled my Google Play subscription. Yesterday the Google Play subscription e...
Billing
Payments
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upgrades
  • hselling's avatar
    hselling
    3 years ago

    The problem has been solved.
    Dropbox downgraded the subscription to basic after a message from Google Play Store (which I contacted) that the subscription via Google Play Store was closed.
    After the downgrade I was able to upgrade to a yearly subscription via Dropbox.com.

hselling's avatar
hselling
Helpful | Level 6
3 years ago

The problem has been solved.
Dropbox downgraded the subscription to basic after a message from Google Play Store (which I contacted) that the subscription via Google Play Store was closed.
After the downgrade I was able to upgrade to a yearly subscription via Dropbox.com.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Glad to hear that, hselling!

     

    If you need something else though, you can always give me a shout. 

     

    Cheers.

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