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Forum Discussion
Can't access my account to delete the payment linked to it.
I have a paid Dropbox plan on an email address I've deleted. I can't access my email to get the confirmation code to log me into Dropbox.
I'm trying to cancel my subscription and delete my account...
Hi J2is, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
This is not resolved. I am experiencing the same issue. The billing page on the help pages helps me identify which account charges are coming from, but I still have no access to that email.
How on earth is one to solve this problem? Mailing a physical form to close out my account seems to be the only recourse.
This is straight-up fraudulent business practice, making unsubscribing so difficult. And not providing ANY support.
