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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey frankinf, thanks for reaching out to the Dropbox Community.

 

Would it be okay to send you an email, so we can look into this internally?

frankinf's avatar
frankinf
Explorer | Level 3
2 years ago

Yes please. Do you have access to view my email address? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey frankinf! I just logged a ticket for you.

     

    Please reply back to me, when you get the chance, and we’ll look into this further.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        frankinf, I’ve messaged you to the email address that’s linked to your profile here. 

         

        Can you please reply back to it, so that we can check this further?

    • frankinf's avatar
      frankinf
      Explorer | Level 3
      2 years ago


      Hi, can you please log another ticket? I did not see he email that reached out about this issue. I am still getting charged for the account I have no access to.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi everyone, if you're aware of the billing information, you can contact the support team directly. 

         

        Try opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

         

        I've sent you an email, Pert, please could you reply to it when you get a chance.

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