You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AnnaLewickiLong's avatar
AnnaLewickiLong
New member | Level 2

I have the same problem - I have a paid account connected with an email address that has since been deleted, so I can't access or login. How can I cancel this account? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey AnnaLewickiLong - sorry to hear about this.

 

Would it be OK if we sent you an email to have a further look internally? 

  • AnnaLewickiLong's avatar
    AnnaLewickiLong
    New member | Level 2
    10 months ago

    Yes please. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Sure thing, Anna. You've got :envelope: 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!