You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can't cancel my subscription
Have done everything asked of me in trying to cancel this subscription....nothing has worked. Subscription ends today and i don't want to be charged for something i want stopped. HELP,,,,,pat o
Hey patolivier302, happy Monday!
Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?
If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go.
- Jay
Dropbox Staff
Hi patolivier302, thanks for bringing this to our attention.
What plan do you see according to this page?
Are there any payments or receipts on the account?
This will help me to assist further!
i still need help with this issue. nothing has been charged to my credit card. Thank goodness. but i don't know what that means. Account downgraded to the free basic and somehow trial subscription ended. I just don't know what is going on.
- Hannah
Hey patolivier302, happy Monday!
Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?
If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go.
no payments or receipts on account
Drop plus is lite up....
