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Forum Discussion

kmeade2's avatar
kmeade2
New member | Level 1
5 days ago

Can't upgrade with error "You have another active paid subscription associated with this email."

Hi there,   My storage is over the limit and I can't upgrade my account due a message "You currently have another active paid subscription associated with this email."   I have tried finding ...
Billing
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hi there, kmeade2, thanks for posting to our Community.

Can you send us a screenshot of what you see in your plan page here?

Did you previously upgrade this account at some point? And was it done directly from our website or through the iOS/Android app?

Let me know and we'll go from there.

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