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Forum Discussion
Can’t cancel subscription and not allowed to delete account
When I go to delete account it says I’m not allowed to. Been trying to cancel subscription. Please help
- Hannah
Dropbox Staff
Welcome to the Dropbox Community, Terese Tobin.
Can you let me know exactly what you see when you try to delete your account?
And why are you not able to cancel your subscription?
Any additional info or screenshots that would better explain the issue, are welcome.
Thanks!
I’m on an iPhone. It doesn’t give me the option to change the subscription and when I try and delete it says I’m not allowed
- Hannah
Thanks for the update, Terese!
Do you remember how you originally created this account?
Did you create it with an email and password or did you sign in with Google/Apple?
It’s an apple email
