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Forum Discussion

kmeade2's avatar
kmeade2
New member | Level 1
5 days ago

Can't upgrade with error "You have another active paid subscription associated with this email."

Hi there,   My storage is over the limit and I can't upgrade my account due a message "You currently have another active paid subscription associated with this email."   I have tried finding ...
Billing
upgrades
kmeade2's avatar
kmeade2
New member | Level 1
5 days ago

I cant use the dropbox app on my phone as basic only allows limited devices to be linked. It wont let me upgrade as it says ...You currently have another active paid subscription associated with this email.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Which device did you previously use to upgrade your account, though? Do you still have access to that?

    If so, you should be able to follow the steps I gave you on that device.

    Otherwise, please let me know and we can send you an email, to investigate further.

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