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Forum Discussion

kmeade2's avatar
kmeade2
New member | Level 1
5 days ago

Can't upgrade with error "You have another active paid subscription associated with this email."

Hi there,   My storage is over the limit and I can't upgrade my account due a message "You currently have another active paid subscription associated with this email."   I have tried finding ...
Billing
upgrades
kmeade2's avatar
kmeade2
New member | Level 1
5 days ago

Hi. I've not heard anything from email support for nearly 3 hours? Even though they were in discussion with me?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Hi kmeade2, it can take some time for the support agent to respond to your message in relation to this matter. 

     

    Please allow for 24 business hours for them to respond to your email. Additional emails or tickets could lead to a delay in the response due to duplicated requests.

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