You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kmeade2's avatar
kmeade2
New member | Level 1
5 days ago

Can't upgrade with error "You have another active paid subscription associated with this email."

Hi there,   My storage is over the limit and I can't upgrade my account due a message "You currently have another active paid subscription associated with this email."   I have tried finding ...
Billing
upgrades
kmeade2's avatar
kmeade2
New member | Level 1

Hi. I've not heard anything from email support for nearly 3 hours? Even though they were in discussion with me?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hi kmeade2, it can take some time for the support agent to respond to your message in relation to this matter. 

 

Please allow for 24 business hours for them to respond to your email. Additional emails or tickets could lead to a delay in the response due to duplicated requests.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!