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Forum Discussion

joolsbond's avatar
joolsbond
Helpful | Level 6
2 years ago

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
Billing
Dropbox Plus
Payments
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upgrades
  • joolsbond's avatar
    joolsbond
    2 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey joolsbond, sorry to see you're having this issue.

 

Can you try again both from a different browser and a different network/WiFi connection to see if that helps?

 

Keep me posted!

  • cjplusplus's avatar
    cjplusplus
    Explorer | Level 4
    2 years ago

    Hello,

    Just an FYI I have a ticket open with the same issue. I've been trying to pay for a business upgrade for multiple days and I get the same error even after a single attempt (multiple cards don't work either).

    The ticket reply I got was not helpful (they told me I'd tried too many times despite not).

    • Adam Rogers's avatar
      Adam Rogers
      New member | Level 2
      2 years ago

      I am having the same issues ! very frustrating i cant renew my subscription keeps saying iv made too many payment attempts. 

      • joolsbond's avatar
        joolsbond
        Helpful | Level 6
        2 years ago

        I contacted dropbox via social media and they created a support ticket and have been emailing me today. Their engineers are working on it and they've asked me to try again after 24 hours so fingers crossed the fix will help others as well. Worth contacting them on facebook if you are having an issue. They were very quick to respond and take action to fix it.

  • joolsbond's avatar
    joolsbond
    Helpful | Level 6
    2 years ago

    Hi, 

    I've tried again today with Paypal, as well as another card. I don't have the option of using another network. I'm still unable to upgrade. Same message about too many billing attempts even though I'm using different browsers. if someone could call me and take my card number so I can upgrade I would appreciate it. 

    Thanks

     

  • joolsbond's avatar
    joolsbond
    Helpful | Level 6
    2 years ago

    Thanks for getting back Hannah. Have replied above.

  • SNCWBD's avatar
    SNCWBD
    New member | Level 2
    6 months ago

    Hi Hannah,

     

    I'm also having the same issue. I don't have access to a different wifi. Tried with multiple cards, but still getting the same error. Any other solutions?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      HI SNCWBD, have you waited a full 24 hours before attempting to upgrade your Dropbox account?

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