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Rab M.'s avatar
Rab M.
New member | Level 1
10 years ago
Solved

Change Billing Country

I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a ...
Account Settings
Error Messages
FAQ
Payments
  • Rich's avatar
    Rich
    8 years ago

    Allow your subsctiption to expire or run out so that you're no longer a Plus user, or downgrade your account to Basic yourself. Once it has expired, re-subscribe using your new payment information.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

kirhgoff's avatar
kirhgoff
New member | Level 2
8 years ago

I have the same issue - I moved to Australia from Russia and I cannot use my new Australian card to pay (Russian has no money on it). 

I tried to create a ticket, but it looks that the page is broken - I cannot select values for any drop down, they look empty and sumbit button has no titles (tried in Chrome and Safari), when I press submit button it says error. So I failed with the ticket, going to try the first variant. 

 

But I don't understand what should I do. Should I somehow cancel Plus subscription? What people mean by "let subscription to lapse" or "allow your subscription to expire"? 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago

Allow your subsctiption to expire or run out so that you're no longer a Plus user, or downgrade your account to Basic yourself. Once it has expired, re-subscribe using your new payment information.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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