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Rab M.'s avatar
Rab M.
New member | Level 1
10 years ago
Solved

Change Billing Country

I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a ...
Account Settings
Error Messages
FAQ
Payments
  • Rich's avatar
    Rich
    8 years ago

    Allow your subsctiption to expire or run out so that you're no longer a Plus user, or downgrade your account to Basic yourself. Once it has expired, re-subscribe using your new payment information.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 years ago

There's no way to change the billing country on an active subscription. You need to let your subscription lapse and then sign up again with your new payment method. The following is a reply to a similar question from a Dropboxer:

Ashley scribbled:
Hi there! Unfortunately, it's not possible to change your billing country. If you'd like to change your billing country, you will need to allow your subscription to lapse, and then sign up for a new Pro subscription with your new billing information. I apologise for the inconvenience!

Dropbox is aware of the issue and engineers are working on it.

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