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Rab M.'s avatar
Rab M.
New member | Level 1
10 years ago
Solved

Change Billing Country

I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a ...
Account Settings
Error Messages
FAQ
Payments
  • Rich's avatar
    Rich
    8 years ago

    Allow your subsctiption to expire or run out so that you're no longer a Plus user, or downgrade your account to Basic yourself. Once it has expired, re-subscribe using your new payment information.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Stephanie G.12's avatar
Stephanie G.12
Helpful | Level 5
10 years ago

Couldn't agree with you more. I spent well over 5hrs trying to rectify the situation and it caused a lot of stress. I got there in the end but it was a complete farce. Speaking with somebody over the phone would be useful as well as typing an email and then getting a response an hour or so later is a complete timewaster. This is a company that has over 300million users so there is bound to be people moving. 

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