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Rab M.'s avatar
Rab M.
New member | Level 1
10 years ago
Solved

Change Billing Country

I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a ...
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Payments
  • Rich's avatar
    Rich
    8 years ago

    Allow your subsctiption to expire or run out so that you're no longer a Plus user, or downgrade your account to Basic yourself. Once it has expired, re-subscribe using your new payment information.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Michael V.33's avatar
Michael V.33
New member | Level 2
10 years ago

Thanks Rich.

If I may, here is my problem in sum, perhaps you have some helpful feedback.

My ProUser account was created using an Austrian credit card. I've now moved back to the USA and want to update the billing card to another, US based VISA card. In trying to do so I received the  "This billing country change isn't supported"  message, and it seems there is no work around. I'm not sure what to do, actually.

Thanks for any input.

Michael

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