We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

karen534's avatar
karen534
New member | Level 2
3 months ago

Charged for an account I can't access - how can I get a refund?

I upgraded in July 2024 to increase my storage.  I didn't realize at the time that my account was attached to an email that no longer works.  No matter what I tried, I couldn't access my account on t...
Account Access
Billing
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
@karen534 wrote:

I upgraded in July 2024 to increase my storage. ... I have paid for the new Dropbox account and want a refund of the $180+ that I spent in July for the yearly subscription.

You can contact Support directly and they'll cancel any future charges that would occur on the old account, but in most cases they won't provide a refund. They typically only offer refunds when legally required (cool down laws, etc.).

 

 

To contact Support directly, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!