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Toerne's avatar
Toerne
New member | Level 2
2 years ago

Close account with no email/password

Hello, I want to close my account/subscription but can't log in because I don't have the password. The e-mail address associated with the account no longer exists, so it is not possible to reset the...
Account Access
cancellations
Create or delete account
Passwords
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Toerne wrote:

I want to close my account/subscription but can't log in because I don't have the password. The e-mail address associated with the account no longer exists ...

Is it a paid subscription? If not, just ignore the account and it will be deleted automatically after one year of inactivity.

 

If it's a paid account, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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