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Forum Discussion

hekate's avatar
hekate
New member | Level 2
10 months ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this on our forum, hekate! 

 

Can you send me a full screenshot of the error you mention? 

 

I’d like to have a visual and further assist.

AK351's avatar
AK351
New member | Level 2
9 months ago

Hi Nancy,

I'm also having this exact issue. I've entered my credit card details multiple times but comes back with technical error? I live in New Zealand so i don't think we are a banned country. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi AK351, happy Monday! 

     

    In order for our specialized agents to have a closer look into this, I sent you an email.

     

    I did this, since this would require some account-specific info on our end. 

     

    I'll be happy to see you there!

  • Teri L.1's avatar
    Teri L.1
    Explorer | Level 3
    9 months ago

    Hi Nancy

     

    I too have had the exact same issue and getting the same message "couldn't start trial due to technical error". I live in Australia,

    Can you please advise

     

    Thanks

    Teri

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Teri L.1 - sorry to jump in here, but could you try claiming the promotion through a different browser and let us know how it goes? 

      • Teri L.1's avatar
        Teri L.1
        Explorer | Level 3
        9 months ago

        Thanks for the suggestion.

        I tried a different browser and got the same result

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