You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Customer Service Access Error
We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Rich
Super User II
Super User II
netsquire wrote:
We have a Dropbox Business Plan ... but the Dropbox customer service website ... will not ... show us the telephone number.
With a Business account, you would normally access phone support through the Help section of your Admin console. There is no phone number to call. It's handled via a callback. Have you tried this?
We also use the Dropbox API, which is further proof that we have a paid Business plan.
All accounts have access to the API, including free accounts.
Well, it looks like Dropbox fixed the problem. All the support options are back.
- Rich
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Thanks for getting this fixed Rich!
