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Forum Discussion

netsquire's avatar
netsquire
Helpful | Level 6
2 years ago

Customer Service Access Error

We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
dropbox business
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Plans
  • Rich's avatar
    Rich
    2 years ago
    netsquire wrote:

    Well, it looks like Dropbox fixed the problem. All the support options are back.

    It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.

vvsstein's avatar
vvsstein
Explorer | Level 4
2 years ago

Mine says the right Dropbox plan, but no contact options. How can a company have NO way of contacting them? Considering another provider if this isn't resolved before the weekend.

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