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Jill B.16's avatar
Jill B.16
Explorer | Level 4
2 years ago

Dropbox Plus subscription discount

Hi everyone, I navigated to the Dropbox subscription page to purchase Dropbox Plus (£95.88), where a popup offered me 25% off for making the purchase 'now'. When I clicked 'Claim my discount', the ...
Billing
Dropbox Plus
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upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Jill B.16! I hope you’re doing well, and I’m sorry to hear this. 

 

Please feel free to forward any screenshots you may have in this thread (just make sure none of them contains any personal info of yours). 

 

I’d also like you to send me the ticket number from your convo with our support team, so that I can go through it, too. 

 

Give me a nudge, when you’re ready.

  • Jill B.16's avatar
    Jill B.16
    Explorer | Level 4
    2 years ago

     

    Thank you for replying. Below I show the screenshot of the before and after (looks the same) and of the 25% offer; these are the same screenshots I used in the chat (screenshotted below with personal details removed). There isn't a number on the chat -- it was just through the pop-up chat; no ticket number was generated. Juanito suddenly ended the chat (see last page) and there was no option to save it or send it to myself, so I copied it into a MS Word document just in case. I'm glad I did; when I hit 'Close chat' (the only option given), the whole thing disappeared. Screenshots below.

     

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshots! It’s possible that you were in touch with our sales team instead, and not our technical department.

       

      The offer that’s showing on your second screenshot, are you able to see it again, if you try to upgrade your Dropbox account, or are you just seeing the normal billing page with the £95.88 pricing?

       

      You can also try to upgrade your Dropbox account again via a different browser, as a test, and check if the offer reappears.

      • Jill B.16's avatar
        Jill B.16
        Explorer | Level 4
        2 years ago

        Hi Nancy,

        Thanks so much for taking a look at this for me. I've tried different browsers, though this one is Firefox and is quite reliable. It was coming up regularly but clicking 'Claim my discount' just refreshed the page without any discount. Today it's not coming up at all. Can you recommend someone who can help? I'm keen to get Plus going! Thank you

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