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Forum Discussion
Dropbox still charged me after account was cancelled.
I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
I’ve been charged for a subscription even when I directly contacted staff via live chat to cancel my subscription . I asked her if the subscription would still charge my account since it never went through and she said no. A couple hours later and my account was charged. The purchase doesn’t even show up as a subscription on the app. I need a refund .
Megan
Dropbox Staff
Dropbox StaffHey Spacedout3, thanks for posting here!
Would it be okay if I reached out via an email, in order for us to have a closer look into this?
Thanks a bunch!
- Yes that’s fine .
- Walter
Hey Spacedout3 - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there.
Thanks!
- I emailed you back.
