You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

melissarey's avatar
melissarey
New member | Level 1
18 days ago

Free trial had not ended, but was still charged.

I still had 4 days left on my free trial but was billed anyway. I went ahead and cancelled, but the charge still went through. I want my money back!!!
Payments
Plans
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi melissarey, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

melissarey's avatar
melissarey
New member | Level 1
18 days ago

Ticket 24559419

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey melissarey, I see that you have an update on your ticket from a member of our team, so please make sure to check it out.

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