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Forum Discussion
Getting charged for a Plus plan but have a Basic account
Hi. I have had a Dropbox Plus Account that I downgraded to a Dropbox Basic a couple of months back. However I'm still getting charged for a Plus account. When I enter my Dropbox account, it says that I have a Basic account, and therefore there is no option to cancel the subscription. I would like you to stop charging for a Plus account and provide me with a refund.
Best Regards
It is a Basic account. However I'm still getting charged for a Plus accounts. The amount was taken from my bank account today and has been for the for the last couple of months even after I cancelled the subscription. So you have simply forgotten to stop charging me.
