We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
I want to cancel my dropbox trial
- Rich
Super User II
padmajasanjeevi wrote:
I want to cancel my dropbox trial
- I just try to cancel my free trail but it’s going around and around
- Megan
Dropbox Staff
Hi sgaurav, wish you a wonderful Monday!
Have you tried out these steps in order to cancel your trial?
Also, when you say around, do you mean the website is not able to process it?
If so, I'd suggest trying out a different browser, and seeing if you're able to succeed there.
Let me know how it goes.
Hi there I signed up for a free trial and was unable to cancel it before the subscription was charged. I understand that this months fee cannot be refunded but I cannot see the subscription ANYWHERE either on my laptop or mobile device to cancel it. Can anyone help. When I check the plan on my mobile it states its already a basic plan, (I cannot find it on my laptop which makes me consider I more than likely signed up on my mobile and according to the info online you need to cancel on the device you signed up on) But the subscription has been charged and withdrawn from my bank account 😞
- MeganHi katyfildara, thanks for posting and sorry to hear about this.
Would it be okay for me to reach out to your Community linked email?
I'd be happy to look deeper into this for you.
Let me know.
