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Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

SebastianLed's avatar
SebastianLed
Explorer | Level 3

Hi Everyone, I need help to cancel two subscriptions.

It is beging charged to our company creditcard and we don't have access to the account nor do we no to which emails they are connected.

I tried reaching out to dropbox, but haven't gotten any answers.

 

Thanks in advance!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey SebastianLed, thanks for joining our Community.

 

When you reached out to our support team about this, did you receive some kind of automated response with a ticket number that you can give us?

 

If not, can we send you an email on our end?

  • SebastianLed's avatar
    SebastianLed
    Explorer | Level 3
    2 years ago

    Hannah I didn't get an auto response. Please contact me via mail. Do you need my mailaddress? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No need, Sebastian, I just sent you an email, so we'll continue there! 🙂

      • SebastianLed's avatar
        SebastianLed
        Explorer | Level 3
        2 years ago

        Hannah Great! Hope to hear from you soon.

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