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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
I cancelled a subscription a few days before the renewal date and i was still charged for the annual fee. How can i get a refund??
- Jay
Dropbox Staff
Hi Angry Customer 101, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
So i just noticed on my credit card I've been charged $60 monthly since April. In my account for the first 3 months it says, DROPBOX SIGN MONTHLY SAN FRANCISCOCA (with a bunch of numbers). This last time is says, DROPBOX SIGN MONTHLY(with a bunch of numbers and signs)
This is a total of $240.00 that i have no idea why and I cant see any payment history or even how to cancel it.
I dont use drop box or sign and i need to cancel this asap. Im also confused as to why i cant see what this plan is and there is no payment history. So im thinking there is a software error or im being scammed by someone saying they are drop box?
Can someone please help?! I tried everything already that was suggested, even talked to a dropbox chat bot, but nothing helped. I need an actual person at Drop Box to help me.
Thank you.
I have charged double for one account each month and I'd like to request refund.
- Rich
Super User II
bagherpoor_m wrote:
I have charged double for one account each month and I'd like to request refund.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I want to request a refund for the 199 charge that has been made on my account. I would have never paid for a yearly plan as the plan was advertised as 19.99/month not 199 pounds as a one off payment. I have read the terms and conditions before signing but the billing information was designed in such a way that it changed it into a yearly plan even though I REMEMBER clicking it to be a monthly plan. I have sent an email to the company requesting a refund as this is clearly an intentional misleading of the customer. Your website is malfunctioning as I have never wanted it to be a yearly plan and I am surprised by this charge.
I want my account downgraded with immediate effect and a refund issued otherwise I will be contacting my bank for a chargeback as this is clearly a mistake.
Is there anything else I can do in the meantime?
- Mark
Nobody can help here I'm afraid - this is a public forum, you need to wait for Dropbox to come back to you.
Ticket #22455697
I have been trying to cancel this for months. This has been very frustrating and crazy. I have submitted cancellation for this several times and I have chatted with someone and was told that this was just the basic plan and I was not being billed for it however I am still receiving emails stating that our dropbox account has been renewed for $134.32. We have not used this service and still continue to be billed . Dropbox just renewed again as of July 19, 2023. I would like to request this be refunded to the card you have on file. It also shows me that it will not be cancelled until August 19, 2023, We need to cancel it today. Dropbox creators make it very difficult to cancel your subscription.
- Rich
Michele Warwas wrote:
I have chatted with someone and was told that this was just the basic plan and I was not being billed ...
If you're being charged but your account shows as Basic on your Plan page, then you're being charged for a different account than the one you're signed in to. Use the credit card charge lookup tool to identify the account you're being charged for.
Once you know which account it is, you can contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- I have been charged 3 times and I don't even have a account. I need to get a refund for $60.
- Rich
Rhondartc wrote:
I have been charged 3 times and I don't even have a account.You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
[personal information removed per the Community's Guidelines]
- Walter
HI there farrtalk - sorry to hear you're having issues with this.
May we reach out via email to have a further look internally?
Thanks!
PS: Please avoid posting personal information on the Community in the future, to better align with the Community's Guidelines.
I did not parchisng the Dropbox app pl refundable my payment
- Mark
If you did not give your card details to Dropbox then you need to speak to your card company as somebody has defrauded you.
Otherwise, if you did, and you forgot to say cancel a trial have a read of https://help.dropbox.com/plans/refund
Hello
I've had a similar situation. I meant to cancel my subscription however, I found a charge for my account. I have been trying to contact Dropbox to no avail. Finally found someone to contact and was wondering what can be done about it.
Kind regards
- Nancy
Hi Isiah Villare! I hope you're doing well.
Since this thread is about Dropbox Sign charges, can you please clarify for me if you've been billed for a Dropbox plan or a Dropbox Sign subscription instead?
That'll help me assist you further.
Quiero el reembolso de mi cobro por subir de categoría, me hicieron el cargo antes de terminar mi fecha limite, el día termina a las 23:59 y el cargo me lo hicieron efectivo a las 20:20, 3 horas 39 minutos antes de mi tiempo limite, no quiero el servicio, ya cancele la subscripción a 3TB.
Intente con mi banco pedir el reembolso pero por la hora no me contestan, solo quiero reiterar que no quiero el servicio de subir de categoría en DropBox.
Quedo atento a su respuesta favorable a mi reembolso.
I want a refund of my charge for upgrading, they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit, I don't want the service, I already canceled the 3TB subscription.
I tried with my bank to request a refund but they don't answer me for the hour, I just want to reiterate that I don't want the DropBox upgrade service.
I look forward to your favorable response to my refund.
- Rich
Guillermo 1 wrote:
... they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit
With nearly all subscription services, you need to cancel before the last day. If you wait until the last day, the fee is already in the system and will be processed.
Con casi todos los servicios de suscripción, debe cancelar antes del último día. Si espera hasta el último día, la tarifa ya está en el sistema y será procesada.
I want a refund of my charge for upgrading ...You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Deberá comunicarse directamente con el soporte de Dropbox. Visite la página de soporte mientras no registre una cuenta de Dropbox, incluidos estos foros, y verá una opción para los problemas de facturación. Es mejor usar una sesión de navegación de incógnito o privada para asegurarse de que no se haya registrado.
ID like to bring to your attention this fraudulent activity as I have not purchase this product but you have build it to me after I cancelled my FREE plan 4 weeks ago or longer, I require the funds to be transferred back immediately
- Calvin2DBX
Hi Joe King,
Thanks for raising this!
I've moved your post here where others have outlined steps that will help you get to the bottom of this.
If there was a problem with cancelling in time, you'll need to contact Dropbox Support directly.
In case you don't see chat or email support options when signed into your account, please use a Incognito or Private browsing session to make sure you're not signed in (including to these Community pages.)
When not signed in at all, you'll see an option for Billing issues here: https://www.dropbox.com/support/billing-issues — use the drop down menu to select "Other", and you can open a ticket on the email address associated with the account.
One of our support team will take it from there.
Hope that helps!
