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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
Megan
Dropbox Staff
Dropbox StaffHi Rhian jones, sorry to hear about that!
Do you have access to the account the funds were taken from? If so, have you tried contacting Support, in order for them to assist further with this, and check how they can help?
Keep me posted!
Hi @Rhian jones, sorry to hear about that!
THANK YOU VERY MUCH FOR YOUR ATTENTION RHIAN JONES
Do you have access to the account the funds were taken from?
YES
If so, have you tried contacting Support, in order for them to assist further with this, and check how they can help?
YES I TRIED. I CAN SUPPLY A LOT OF EMAIL MESSAGES AND CHATS STARTING 28/JULY/2023. Tíquet #22460269: Chat de asistencia para Dropbox.
IN SHORT SUPPORT DROPBOX SAID: "Since the subscription was contracted through the application on your phone, we cannot track accounts that are purchased through that means."
BEST
Gabriel
PS I acknowledge any help with this
- Mark
Super User II
As the message says I'm afraid you need to contact Apple or GooglePlay stores if you purchased through those systems. Dropbox does not have access to the payment/refund systems of those methods. They simply get a 'flag' to say you've paid and upgrade account.
Nobody here, or at Dropbox, can help
