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Araba24's avatar
Araba24
New member | Level 2
9 days ago

How can I receive a refund for an account I can't access?

I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and refund me for the last bill? Thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for your post, Araba24.

     

    Was the Dropbox account upgraded via www.dropbox.com? Or was it done on iTunes/Google Play? 

     

    Let me know and we can go from there.

    • Araba24's avatar
      Araba24
      New member | Level 2

      Nancy  is there anything else that you need from me to be able to help me with issue? Thank you

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Araba24 wrote:
    How can I contact Dropbox to close the account and refund me for the last bill?

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    • Araba24's avatar
      Araba24
      New member | Level 2
      Thanks Rich, I was able to contact them. I’ll officially accept this solution if I’m able to get the issue fully resolved!