You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Araba24
16 days agoNew member | Level 2
How can I receive a refund for an account I can't access?
I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and refund me for the last bill? Thanks
Araba24 wrote:
How can I contact Dropbox to close the account and refund me for the last bill?Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- NancyDropbox Staff
Thanks for your post, Araba24.
Was the Dropbox account upgraded via www.dropbox.com? Or was it done on iTunes/Google Play?
Let me know and we can go from there.
- RichSuper User II
Araba24 wrote:
How can I contact Dropbox to close the account and refund me for the last bill?Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Araba24New member | Level 2Thanks Rich, I was able to contact them. I’ll officially accept this solution if I’m able to get the issue fully resolved!
- Araba24New member | Level 2
This worked—thank you!
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!