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Forum Discussion
1978
7 years agoNew member | Level 2
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
- 7 years ago
Follow the steps listed in the following help article:
Daphne
Dropbox Staff
Thanks for reaching out PamH!
You can create a ticket with our Support team from this page.
If you have any trouble with this, give me a shout and I'd be happy to help out with this - cheers!
PamH
4 years agoExplorer | Level 3
Hi Daphne
I just want to create a ticket but I can't see how to do so?
I need to be able to cancel a subscription that was linked to the email address of a staff member who has left.
Can you please help me with this?
Thanks
Pam
- Lusil4 years agoDropbox Staff
Hey johnhoward1 and PamH, thanks for nudging us here.
Could you both submit a new ticket by following the steps in this link (through a private/incognito window)?
Once you do that, just give us another nudge with the ticket ID (eg. #1234567) and we'll look into it for you.
- PamH4 years agoExplorer | Level 3
Thank you. I've now submitted the ticket - finally.
I've also provided my email address in the details as the one linked to the account is no longer active.
- PamH4 years agoExplorer | Level 3
Hi Lusil
I submitted a ticket last Tuesday after you sent the link on how to create it.
I can't see what the ticket number is.
Nothing comes back to my email or my drop box account.
Can you please let me know if I need to do something further as I'v heard nothing further.
Thanks
Pam
- Daphne4 years agoDropbox Staff
Sorry to hear you're having trouble with this PamH!
Did you have the chance to check your spam/junk inbox to see if it was misdirected there by mistake?
Also, did you enter an email that you have access to as the contact email?
We can only reply back to the contact email that you add in there, rather than if you add another email in the "Other details" section.
If you entered the other email as the contact email (and you don't have access to this), please submit a ticket with your email as the contact email.
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