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Forum Discussion
1978
7 years agoNew member | Level 2
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
- 7 years ago
Follow the steps listed in the following help article:
Robtmberry
3 years agoNew member | Level 2
Dropbox doesn't offer a way to actually stop the monthly billing of $19.99 online from their website. iTunes was suggested. Don't bother. That's a dead end and per an actual iTunes Customer Service Representative, pointing Dropbox users to iTunes was "misinformation". They have no record of Dropbox billing for my account. I am the Admin for the account. I am the only user on the account. Yet, I can't find a way to stop the billing either via email or online. After an HOUR, of stumbling through the Dropbox website, I realized they put us in an endless loop without resolution. However, I did find their hard copy "form" that I could PRINT and MAIL to them. That form is located at https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobil.
Clearly, these hurdles are intentional. They've designed the content of their website to severely limit a user's ability to stop monthly billing. I believe this is also known as a "Predatory Practice". My last resort was to dispute the Dropbox charges with my bank (which they agreed to do), from the date I downgraded my account from a monthly charge to a free account. That date was also supposed to be the cancellation date. Three months later, I'm still being charged.
If the staff at Dropbox disagrees with me, I challenge them to respond here with clear step-by-step instructions on how to stop the monthly billing, and to send a copy of that explanation to my user name (email address).
Robert Berry
Hannah
3 years agoDropbox Staff
Hey Robtmberry, sorry to see that you've had some trouble cancelling your subscription.
Cancelling a subscription is actually easier than you think, as long as you have access to the correct account.
First thing you want to check is your account settings/plan. If you see that you have a Basic plan, you're probably logged in to the wrong account.
If the account was upgraded through our website (and not the app on your phone), you can cancel the subscription by following the steps here (assuming you're logged in to the correct account).
Also, in this case, if you don't know the email address of your paid account, you can use our payment lookup tool, to locate it.
In the case that the account was upgraded using the mobile app (billed through iTunes/Google Play), you'd need to follow the steps in the article you linked in your reply.
I hope this helps clarify things, but let me know if you have any questions.
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