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How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
I signed up today, but do not and will not use. I do not understand it. Please credit if charged.
- Lusil
Dropbox Staff
Hi there mfbotta, welcome to the Dropbox Community!
If you're on a free trial, you can cancel it by following these steps. If you're on a paid subscirption, you can follow these ones, instead.
If you're still having trouble with this, you can contact our team via an incognito window here (without signing in).
Let me know if you have any other questions, thanks!
Who can help me to cancel an account on an old e-mailaddress which can't be reached anymore?! But billing is still going on. Trying to call always brings me backk to the site. What client support is that?!
- Lusil
Hi Rutger79, I moved your post here where other users have expressed a similar concern.
In general, your technical support options depend on what kind of account you have and you can find yours by logging in to your account and going to dropbox.com/support.
However, if you have any trouble along the way or you have any question on the matter, I'd recommend contacting our team via an incognito window here (without signing in) due to account-specific info that'll be needed.
Let me know if there's anything I can do to help, thanks!
I am sorry but this is ridiculous, I am getting sent to the same so called help centre by a bot? I am paying for something over two years now, while not using it, and i can not get into the account cause it is an old work related account. It is gone. I am still paying and want it to be cancellled asap. How can I be running in circles here for over an hour here without being able to talk to someone who can help me?!
- Why can’t I find the cancel subscription button??
- Mark
Super User II
Are you subscribed via an app store (Apple or GooglePlay)? If so you need to downgrade via there
www.dropbox.com/downgrade if not :)
- I want to cancel my Dropbox Plus subscription. However, my manage subscription link does not work. Can you suggest an alternative (easy way) to cancel the subscription?
Hi...how can I definitively cancel my Dropbox subscription? I find it expensive now I'm not working the same hours & don't want the free trial to start billing me on Aug 1st....
- Daphne
Hi there Cattersfan, I hope you're doing well!
When you have the time, please check out the steps listed here for the steps on how you can cancel your trial subscription.
Let me know if you have any trouble with this!
Hi Daphne! Thanks for your reply. I can get as far as the 'Plan' tab, but there's no 'Manage Plan' there - just an option to upgrade. :-(
I am very fraustrated with Dropbox website. It has been designed in a way that it doesn't provide any easy/possible way to cancel my dropbox account! This sounds like a scam to me! I simply want to cancel my account immediately. All I found in this websites are links to upgrade; nothing to cancel.
Please either cancel my account immediately or provide me with a phone line to talk to customer service.
i too want to cancel dropboox but have found nothing to help me here. definnetly a scam in my opinion.
so tell me drop box how do i get rid of you?
This is beyond frustrating!
No tech support whatsoever. No phone # no live chat NOTHING. i do not have time for this.
Supposed to read 30,000 posts?????
I CURRENTLY HAVE 14 DROPBOX TABS OPEN AND NOT 1 TELLS ME DEFINITIVLY HOW TO DELET DROPBOX.
VERY, VERY SAD STATE OF Affairs AT DrOpBoX.
- Yesterday an authorisation for $184.67 appeared on my credit card with respect to my Dropbox Account. I did not intend to purchase a subscription. I have tried following the instructions on your help pages to cancel the subscription via PC and also via my iphone but the subscription does not appear on the account so can't be cancelled. Please advise next steps - I do not wish to purchase a subscription. Many thanks!
- My old e-mail account from the company I used to work for has been deleted for a couple of months now, but the billing continues on my personal bank account. Since there is no way to recover this account, there is also no way for me to change or cancel the type of subscription. Someway to delete the old account differently?
Please cancel my subscription. I am on a fixed income and no longer use Dropbox. I have requested a cancellation 6 times in the past 6 months. Please refund my credit card.
Steve Levin
[personal information removed as per Community Guidelines]
