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How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
Please cancel the subscription for Victory Blessing Christian Center. The monthly billing is $11.99 and we know longer need the service. After cancellation, please submit confirmation to our email: [personal information removed as per Community Guidelines].
Thanks,
it's enraging that DB makes it impossible to cancel a subscription to their terrible service. i read every post, googled how to do it on phone and laptop - all deadends. help!
- Lusil
Dropbox Staff
Hey everyone, thanks for reaching out to us here.
If you're having trouble cancelling your paid subscription, contact our team via an incognito window here (without signing in).
If you have any issues along the way, just give us another shout. Cheers!
Hi,
I am not able to contact support through the support link provided. I spoke live chat with someone who couldn't help and ended the discussion without a resoluation. I have been trying to cancel my account and all the links that were provided are not available on my platform. I would like to cancel my account asap. Please help me.
- Lusil
Hi there Daretobevintage, thanks for reaching out.
I moved your post here, where other users have had trouble cancelling their accounts.
Could you try to submit a ticket to our team from this link, through an incognito (without being signed in)?
Thank you for your response. I will go ahead and try this approach and let you know shortly. Thank you
- Why. Why can I not cancel my “free” subscription. I’ve followed the mobile directions and when I get to the “edit subscription” page there is just a list of all the subscription options ranging from $11.99 to $ 204.99. There’s literally no “cancel subscription” option. How is this even legal?? And no phone number to call someone unless you PAY $19.99 for a professional plan. That’s not right....clearly it’s set up so it’s impossible to unsubscribe & not having any sort of support on the other side other than these forums?! Which who knows how long it will take to get an answer. This is B.S!!!!! TELL ME HOW TO CANCEL! YOU CANT FORCE ME TO PAY FOR SOMETHING I DIDNT ASK FOR AND AM BEING FORCED TO USE?! How have you not been sued?!?!
Hi,
I have not received a response at all since I entered with the incognito mode for help. I thought there was hope. I am beyond frustrusted no phone or help or way to cancel my subscription as well. Something isn't right here they keep taking money out of my account. . I would like an answer asap. Thank you
- Hey!! So I ended up going on here and using their live text support. The lady on the other end apparently changed my subscription to a the “basic free version” and assured me i wouldn’t have any money taken out and that it’s not like the 30 day free trial. Hopefully this resolved the matter but I’m a bit wary. We’ll see when I get paid if they end up pulling money out of my account anyway. I just don’t understand why the “free basic plan” was never an option in the first place. Neither on the website or through my actual phone app subscription settings but like I said we’ll see what happens. I just don’t get why they sent me an email Monday literally say “We’re having trouble with your recent Dropbox Basic payment....blah blah blah...Or, your account will be automatically downgrade to our Basic plan (????)....” none of it makes sense. But anyway try speaking to someone via the live text support and see what they say, supposedly it is a real person in the other side. And like I said we’ll see what happens comes payday when I have money in my account. I’ll keep this updated for everyone cuz this is honestly bull crap.
hi want to quit drobox plus,ive never agreed to be a member there and want to be gone with it thx
Hi
How do I create a ticket? I'm trying to cancel a subscription for a user who has left our firm. I created a login as was suggested but I can't seem to create a ticket. All I have is a bar which tells me that I have no history.
Thanks
Hi Daphne
I just want to create a ticket but I can't see how to do so?
I need to be able to cancel a subscription that was linked to the email address of a staff member who has left.
Can you please help me with this?
ThanksPam
- Please may I cancel my Dropbox account before I get charged again. I am having a lot of trouble doing this on my own
- Lusil
Hi @Astovich, thanks for posting your question on the Dropbox Community.
I moved your post here, where other users also expressed the same issue.
Have a look at what is mentioned and let us know if you have any trouble along the way.
Cheers!
Cancel my account in full please ---ticket # 9066805
Hi,
I would like to cancel a subscription that I have been paying for unbeknownst to me as I had originally signed up for the trial and forgotten to cancel the subscription after a few months now. I am not sure what account it is tied to, because I don't see an option to cancel a subscription on the account that I am currently signed into, but I need to cancel this subscription. I can supply my billing information to a representative, but I need this taken care of.
I also downloaded the app to check if I had signed up on my phone, and the option to cancel is also not available on mobile.
Dear Sirs,
Very appreciated if assist to cancel my Dropbox Professional since today and stop charging from my credit card again. Thanks.
Sincerely Rgds,
Mickey
[personal information removed per the Community's Guidelines]
- Rich
Super User II
MICKEY CHIANG wrote:
Very appreciated if assist to cancel my Dropbox Professional since today and stop charging from my credit card again.
No one here can do that for you. Refer to the following help article, or contact Support directly.
