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Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
I need to comunicate with a human!!
- Rich
Super User II
jibbman7 wrote:
I need to comunicate with a human!!
You can find the support options that are vailable to you on the Support page. Only customers on the Business Advanced plan have access to phone support.
Canceling my subscriptionRefer to the following help article, and reply back with any questions you have.
- So we’re forced to pay $20 for a business account just so we can talk to a human so we can then cancel the subscription that wants to take even more money? How is this not fraudulent?
I would like to find out how to cancel a Dropbox subscription. The problem is, the person who had the account, left the company last year and we do not have the email address or password to the account. We're still being charged for the account, however no one is using it. How can I cancel this account and stop it from being charged to the credit card?
- Lusil
Dropbox Staff
Hey dhj, welcome to the Dropbox Community! I moved your post to this thread, to keep similar concerns together for troubleshooting purposes.
In general, you can cancel a subscription by following these steps.
However, if you have any trouble or you'd like to look into this a bit further, you can reach out to our Support team regarding this from here via an incognito window (without signing in) and they'll be able to look into this with you.
Let me know if you have any other questions!
I setup a trial business account when trying to convert my business online due to Covid-19. Unfortunately, my online transition is just not feasible, however I forgot to cancel the trial account and have now just been charged $99 by Dropbox. This is really unfortunate given that my current earning capacity is zero. I am trying and failing to get in touch directly with Dropbox to ask if they can cancel my subscription and offer me a refund at this time, given the terrible circumstances that I am in. Any advice as to how to make direct contact with this company??? Thanks.
Cancel my account
I have a Dropbox Plus account that I'm desperately trying to cancel.
It was required for a job. I downloaded the app and subscribed Dropbox on my iPhone.
I still have the subscription, but switched to an Android over a year ago.
I don't have internet access at home, and I'm trying to cancel using my phone. I followed the instructions provided by Dropbox, but to no avail.
Any suggestions would be appreciated.- Mark
Hi,
As you upgraded via your iPhone you need to cancel via iTunes - the same as all in app upgrades made via the iOS Store.
I signed up today, but do not and will not use. I do not understand it. Please credit if charged.
- Lusil
Hi there mfbotta, welcome to the Dropbox Community!
If you're on a free trial, you can cancel it by following these steps. If you're on a paid subscirption, you can follow these ones, instead.
If you're still having trouble with this, you can contact our team via an incognito window here (without signing in).
Let me know if you have any other questions, thanks!
Who can help me to cancel an account on an old e-mailaddress which can't be reached anymore?! But billing is still going on. Trying to call always brings me backk to the site. What client support is that?!
- Lusil
Hi Rutger79, I moved your post here where other users have expressed a similar concern.
In general, your technical support options depend on what kind of account you have and you can find yours by logging in to your account and going to dropbox.com/support.
However, if you have any trouble along the way or you have any question on the matter, I'd recommend contacting our team via an incognito window here (without signing in) due to account-specific info that'll be needed.
Let me know if there's anything I can do to help, thanks!
I am sorry but this is ridiculous, I am getting sent to the same so called help centre by a bot? I am paying for something over two years now, while not using it, and i can not get into the account cause it is an old work related account. It is gone. I am still paying and want it to be cancellled asap. How can I be running in circles here for over an hour here without being able to talk to someone who can help me?!
- I want to cancel my Dropbox Plus subscription. However, my manage subscription link does not work. Can you suggest an alternative (easy way) to cancel the subscription?
Hi...how can I definitively cancel my Dropbox subscription? I find it expensive now I'm not working the same hours & don't want the free trial to start billing me on Aug 1st....
- Daphne
Hi there Cattersfan, I hope you're doing well!
When you have the time, please check out the steps listed here for the steps on how you can cancel your trial subscription.
Let me know if you have any trouble with this!
Hi Daphne! Thanks for your reply. I can get as far as the 'Plan' tab, but there's no 'Manage Plan' there - just an option to upgrade. :-(
