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Forum Discussion

Mike l's avatar
Mike l
Explorer | Level 3
2 years ago

How do I cancel the trial plan

How do I cancel the trial plan and make the actual payment?

cancellations
Plans
upgrades
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Mike l, thanks for messaging the Community!

     

    Did you upgrade to a trial from the Dropbox site directly, or via the mobile app?

     

    This will help me to assist further!

    • Tosari's avatar
      Tosari
      Explorer | Level 3
      2 years ago

      Hello, had to step away for a minute.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Tosari, do you have the ticket ID from when you contacted the support team in order to locate it on our system?

         

        Did you upgrade to a trial from the site directly, or via the mobile app?

  • llubrano32's avatar
    llubrano32
    New member | Level 2
    2 years ago
    good luck. i was charged after i tried canceling the day after i entered the trial i didnt even wait a few days. cannot for the life of me find out how to cancel my acct!
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey llubrano32, sorry to hear you're having issues with this.

       

      Can you please let us know if you upgraded through the app store on a mobile device or if it was through our website directly? 

      • Tosari's avatar
        Tosari
        Explorer | Level 3
        2 years ago

        I have spent hours with support, never could get the trial plan removed.  I need this situation fixed as soon as possible.

         

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