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Forum Discussion

Jjames34829's avatar
Jjames34829
Explorer | Level 3
2 months ago

How I can reach live chat support with Dropbox Essentials?

How can I access the live chat feature if I just bought Dropbox essentials as it won’t let me chat or send an email?
FAQ
Plans
sophiepajak123's avatar
sophiepajak123
Explorer | Level 4

Following as I am having the same issue 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

Hi Jjames34829 and sophiepajak123 

 

Are you using a trial or a paid version (i.e. you have actually given card info and been charged?).

 

I ask because live chat is only available to people on paid plans and not those who have just activated a trial. 

 

The other possibility is that you are trying to access outside of office hours. 

 

All support options for you are at www.dropbox.com/support. 

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