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Forum Discussion
How long does a refund take to process?
Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
Hi AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
Hi, I've been trying to get in contact with someone to help sort out my refund processing. Can someone confirm if it is in progress or not? I received a notification from my bank that a refund has been requested and it's pending action on Dropbox's side. Can someone please contact me for more details to help me know if I will be getting a refund or not? PLEASE HELP!
- Mark
Super User II
You need to contact Dropbox support direct. This is a public forum so nobody here can help.
Note that unless legally required refunds are not normally issued: https://help.dropbox.com/plans/refund
