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Forum Discussion

guri2's avatar
guri2
Helpful | Level 6
3 years ago

How to avoid being billed

I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial,  the Db account on my pc, says that Basic is the current subscripti...
cancellations
Dropbox Pro
Plans
  • guri2's avatar
    guri2
    3 years ago

    I finally found the solution!

    I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.

    What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!

    guri2

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi guri2, thanks for messaging the Community.

 

Are you see any payments or trials on this page?

 

As the plan page is showing Basic, then it means you're not on a trial at this time. 

 

Keep me updated with any details or screenshots.

guri2's avatar
guri2
Helpful | Level 6
3 years ago

No, there were not any billing or trial! This is how it looks - and that confused me, since I did recieve an e-mail that wellcomed me to Professional. I do not want to get a bill for something I did not receive! I suppose I just have to cross fingers and hope then...? Guri2

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    It does seem like you're on a Basic plan for this account.

     

    Just to be certain, do you have any other email addresses that you use which could have a Dropbox account associated with it?

    • guri2's avatar
      guri2
      Helpful | Level 6
      3 years ago

      I did look into that. It´s not been used for years - and it shows the same Basic account as the one i checked previously. So hopefully I do not receive a bill.  I do not know what more to check or do! Thanks for your help and engagement, Jay!

      Guri2

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey guri2, I hope it’s alright if I jump in, as well. 

         

        Can you check this page, too? Is the email address you see there, the same as the one you received the upgrade confirmation to?

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